REFUND POLICY

Thank you for purchasing outdoor products from our website. To ensure a smooth shopping experience, we have established the following refund and return policy:

1. Return Request Period
   If you are not satisfied with the product you received, you can submit a return request within 14 days of receiving the product. Return requests submitted after this timeframe may not be processed.
2. Return Conditions
   Returned products must meet the following conditions:

The product is unused and undamaged.

It must be in its original condition and complete packaging.

It must include all accessories, labels, and instructions (if applicable).

If the product does not meet the above conditions, we may not be able to process your refund.

3. Return Request Process
   To return an item, please contact customer service and provide the following information:

Order Number

Reason for Return

Product Photos (if the product has a quality issue)

After confirming your request, we will provide you with detailed return instructions.

4. Return Address

Return Address: 6201 SERENA PL RCH CUCAMONGA, CA 91737

5. Refund Processing
   After we receive and inspect the returned goods, if they meet the refund requirements, we will refund the amount to your original payment method within 3 business days. Processing times may vary depending on the payment institution.
6. Shipping Costs
   Unless the goods are defective, damaged, or the wrong item was sent, return shipping costs are the buyer’s responsibility. Shipping costs in the original order are generally non-refundable.
7. Non-Returnable Items
   The following items are generally not eligible for return or refund:

Used or damaged goods

Products damaged due to personal reasons

Clearance or sale items (unless there is a quality issue)

8. Customer Support
   If you have any questions about our refund or return policy, please contact us via the customer service email address provided on the website. Our customer service team will assist you as soon as possible.